The location was great for our family, and the friendly staff always made us feel welcome. However, the outdated bathrooms and lack of electrical outlets were frustrating during our stay.

Direct access to ATV and snowmobile trails, nicely landscaped outdoor areas, warm recreational pond.

The pool had poor maintenance issues, including being green!!! The shower struggled to deliver consistent water temperature, and the check-in experience was quite confusing. I'd recommend clearer communication on amenities available!!! Overly strong room deodorizer lingered unpleasantly.

Do recommend for a brief pause

Comfortable room, clean pool, the atmosphere at the bar with great courtious staff made my stay enjoyable, especially after indulging in their delicious air-fried french fries and warm scrambled eggs for breakfast.

Nothing to improve.

a cozy retreat with a relaxing atmosphere and convenient dining options

I had a great stay at Surestay Plus Hotel! The whirlpool suite was incredibly clean, and the beds were comfy. The on-site bar was perfect, with a friendly bartender serving up delicious food. It's a convenient stop for those traveling through.

I enjoyed my stay in the Queen Room Non-Smoking. The breakfast featured warm scrambled eggs and waffles, and the pool area was clean and inviting. The on-site bar served delicious air-fried french fries. Overall, a pleasant place for a night.

The stay at Best Western in Black River Falls had its ups and downs. The bed in the King Suite with Sofa Bed was comfortable, making it easy to get a good night's sleep after a long day. The staff were friendly and accommodating, which always makes a stay more pleasant. I appreciated the pool area. It was clean and inviting. Having a bar on-site was a nice touch, and their air-fried french fries hit the spot. Breakfast was fine, serving warm scrambled eggs and waffles, although more variety would enhance the experience. On the downside, the room had a strong odor from the citrus deodorizer they used. It was overpowering and made settling in uncomfortable. The bathroom had some maintenance issues, especially with the shower's lukewarm water and low pressure. Also, black mold in some areas was concerning. Check-in wasn't seamless as my prior experience had me expecting a credit that wasn’t honored. It felt frustrating having to clarify that again. Small issues with the furniture placement in the room made navigation tricky. For the price, I expected a little more attention to detail, especially in terms of cleanliness and upkeep.

Indoor pool was nice, but I struggled with weak Wi-Fi during my stay.

Great pool and bar area, but room had black mold above the beds.

i had a great time at best western. the pool and hot tub were super clean and inviting. i even got to enjoy them all by myself! the location was perfect for my meeting, and the air-fried french fries from the bar were some of the best i’ve had. plus, the complimentary breakfast offered delicious scrambled eggs and breakfast sausage.

would recommend

Our group had a great time! The location made it easy to access snowmobile trails, and we enjoyed the hot tub while swapping stories with fellow sledders. The morning breakfast had warm food, which was a nice start to our days. Overall, it was a fun and memorable retreat with friends.

The only downside was the broken shower head in our room, which made it hard to use without spraying everywhere.